This solution provides a single-point-of-contact model for maintenance and support of multivendor products in the network, consolidating multiple vendor interfaces into one and providing consistent and dependable support.  This solution affords access to the best technical experts, processes and tools, while leveraging Alcatel-Lucent’s multivendor capabilities, developed internally and through third-party business partners and other equipment manufacturer (OEM) relationships.

Access the best "One Stop Shop" for network support to simplify operations, reduce costs and improve network availability.

Lowers and controls OPEX

• Provides proven economies of scale for operational support, spares and logistics
• Enables support-costs control, based on a single, budgeted contract

Lowers contract-management expenses

• Consolidates Alcatel-Lucent contracts, reducing the complexity of multivendor negotiations and management
• Reduces costs incurred from carrying multiple contracts

Lowers CAPEX through outsourcing

• Offers options up to complete spares-warehousing, IT-systems and logistics outsourcing
• Reduces in-house stocking of spares with Multi-vendor Repair and Spare Parts Management Services

Dramatically reduces complexity and offers consistent maintenance delivery

• One number to call for support with a single, comprehensive statement of work and trouble-ticket database
• One report card to monitor problem-resolution statistics
• Offers a single maintenance contract with consistent terms, conditions and pricing

Stringent vendor-performance management with single point of contact

• Offers ongoing performance-management meetings
• Uses root-cause analysis through common process
• Offers award-winning technical-support web site

Offers Alcatel-Lucent network-level support

• Delivers holistic support
• Redirects resources to revenue-generating projects
• Deploys latest technology quickly, before internal teams are fully trained