The Managed End-to-End Services Operations Solution goes beyond traditional network-centric operations support (surveillance, monitoring, trouble reporting, maintenance, etc.) by expanding the scope of these functions to include IP-based customer premise equipment.  By moving the network “demarcation point” beyond the traditional network, into the customer premise, the Managed End-to-End Service Services Operations solution extends coverage to the point or device on the customer premise where the network’s IP signal is converted to the “end user service” (i.e., TV program signal, voice phone call analog signal, PC internet access pipe).  This allows Alcatel-Lucent to extend beyond the traditional network boundaries to cover end-user service-based metrics in a fully migrated IP-based end-to-end network environment. 

Managed End-to-End (E2E) Services Operations Solution targets both emerging as well as established NAR telecommunications carriers that are looking to surpass their competitors by providing superior end-user service though proactive services-centric managed operations.

The Managed End-to-End Services Operations Solution extends today's operations processes to cover service-based metrics in a fully migrated IP-based end-to-end network environment. This solution expands beyond the traditional boundaries of network operations support (core) to include customer premise devices that control end-customer services.

Economic Benefits

Features:

This solution provides operations support that moves carriers from a “network-centric” focus to a customer “service-centric” focus, providing:

Guaranteed service quality and availability

• Performance measured against service quality targets
• Proactive monitoring of customer service quality
• SLAs driven by end-customer service quality metrics
• Includes end-to-end proactive operations data analysis to detect problems early

Improved ROI and market capitalization

• Customer churn reduction reduces overall cost of acquiring new customers
• Maintain and generate top line revenues by launching new IP-based services with guaranteed quality of service
• Predictability of OPEX spend

Launch new IP-based services

• Accelerate revenue growth
• Rapid time-to-market to meet the most aggressive deployment schedules
• Scalability to handle large, complex operations and unexpected variations in usage
• Simplification with single point of accountability

Deployment, Management, End-User Benefit

• Fewer operations related trouble calls to the Customer Service Support Center
• Improved end-user subscriber experience